Support

The ScrapWare Difference: Support from Knowledgeable Staff

We work diligently to make sure ScrapWare serves you without a glitch. We back our solution with responsive, reliable support to quickly help you resolve any issue—24 hours a day, seven days a week. You’ll never wait on hold just to talk to a robot. Whenever you call, a friendly team member will promptly reply and assist you.

Benefit from the best

A small business spends an average of 6.4% of annual revenue on IT expenses. Still, too many recycling software providers undervalue support, remaining available only during business hours, if then.

Not ScrapWare. We recognize that responsive support affects your IT investment and your bottom line. When we asked customers what’s most important to them in a software solution, “accessibility and timely support” was the most popular answer by far.

That’s why we’ve deliberately shaped a thorough, integrated support system that outranks all others in the industry. As a ScrapWare customer, you’ll have peace of mind knowing you can rely on us for professional support that gets you back up and running in no time. Getting up to speed on ScrapWare is a breeze with ScrapWare University, our online training program. It allows staff to become familiar with ScrapWare on their own time and is designed to help them retain information fast.

Improving All The Time

Our support is second-to-none, but that doesn’t mean we’re satisfied. We’re committed to improving our support to serve you even better and faster. Our efforts include:

Scrapware performance

Constantly measuring our performance

Scrapware Reports

Analyzing information from all support cases

Scrapware Refining Information

Refining our processes based on the findings

Schedule a Web Demo

With ScrapWare, you get software that works, along with support from people who understand your business. Schedule a Web Demo to experience firsthand how ScrapWare can help improve your recycling business.

We’re Here for You 24/7

In the rare instance you may have an issue with ScrapWare, simply reach out to our team by phone or email for help.

Support Phone Number (855) 249-1828
Support E-mail support@scrapware.com

Testimonials

The technical support is instantaneous on a 24/7 basis.

The technical support is instantaneous on a 24/7 basis.

Michael Eisner
Premier Metal Services, LLC
Read more of our Testimonials.
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